Live Chat

Talk to website visitors in real time without leaving Leadara. Embed a chat widget on your site, reply from the Live Chat inbox, and trigger journeys when someone opens a chat or sends a message.

Live chat in 3 minutesTutorial · 2–4 min · Not recorded yet

Script to read

Hey everyone — in this short video I want to show you live chat in Leadara. It's the Goftino-style support widget your visitors see on your website, plus an inbox where your team replies in real time.

First, open Live Chat in the sidebar — not the AI Chat hub; this is for talking to your customers. Go to Settings and turn the widget on. Pick a color, welcome message, and where the bubble sits on the page. Save — your site already has the Leadara script, so the widget appears automatically.

Now let me open the demo site in another tab. There's the chat bubble. I'll click it — first I fill in my name and mobile, then I can ask "Do you ship nationwide?" Back in the dashboard, under Waiting, that conversation shows up. I open it, see the visitor's recent events on the right, pick a canned reply, and hit Send. First reply assigns the chat to me and moves it to My chats.

One more thing marketers love: when a visitor starts a chat, Leadara records a chat.started event. You can build a journey that tags them, sends a follow-up SMS, or adds them to a segment — support and automation in one place.

That's live chat in Leadara — widget on the site, inbox for your team, and journey hooks built in.

What you can do

• Enable a customizable chat widget on any site that already uses the Leadara script.
• Pick widget theme (light, dark, or match your website) and an accent color from preset swatches in Settings.
• Manage conversations in Waiting, My chats, and Closed inboxes.
• See visitor context — profile, last seen, and recent events — while you reply.
• Use canned replies for fast, consistent answers.
• Set business hours and an offline message when your team is away.
• Add proactive triggers that greet visitors on specific pages after a delay.
• Choose where the chat bubble appears — all pages or selected URL rules (same editor as popups).
• Require name and mobile before visitors can message — standard for support teams that need a callback number and for marketers who want every chat tied to a contact profile.
• Start journeys when visitors open a chat (chat.started), send a message (chat.message), or when you close a thread (chat.closed).

How it works

Visitors chat through the widget embedded by your existing Leadara installation. By default, new visitors complete a short pre-chat form (name + mobile) before they can type — the same pattern tools like Goftino and Intercom use. Your welcome message appears as the first line in the thread after they submit, not before. If Leadara already knows their mobile from a form, identify call, or earlier chat, the form is skipped.

The mobile number is saved on the visitor profile so your team sees it in the inbox, SMS journeys can reach them, and segments can include chat starters.

Messages sync in real time to the dashboard inbox. When you send the first reply, the conversation is assigned to you — the same flow support teams expect from dedicated chat tools.

Journey triggers use your normal event pipeline — no extra setup beyond choosing Event trigger and the chat event name.

Tips

• Use proactive rules on high-intent pages like pricing or checkout, not every page on the site.
• Keep canned replies short; your whole team can share workspace-wide templates.
• Link from the visitor panel to Users for full history when a chat needs deeper context.
• Turn off Require name and mobile in Settings only if you truly want anonymous messaging — most marketing teams keep it on.